FAQ's
1️⃣ Do you offer free shipping?
Yes! We provide FREE shipping across Saudi Arabia and the UAE — no minimum purchase required. Just shop and enjoy!
2️⃣ What is the estimated delivery time?
We aim to deliver within 1–4 business days, depending on your location. Fast, reliable, and always on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely! COD is available throughout both KSA and UAE — because convenience should arrive at your door too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from delivery to return or exchange an item. Just ensure it’s unused and in its original packaging.
🔁 See our full [Return & Refund Policy] for details.
5️⃣ How can I track my order?
Once your order ships, you’ll get a tracking number via email or SMS so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got you covered.
If your item arrives damaged, defective, or incorrect, contact us right away. We’ll arrange a free replacement or full refund, whichever you prefer.
7️⃣ Do you ship internationally?
Not yet. Currently, we deliver only within the UAE and Saudi Arabia.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re always here to help.
📩 Email us anytime at sidrasouq@gmail.com or use the contact form on our website — we respond fast!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine!
We only offer authentic, high-quality products sourced from trusted suppliers. Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to assist you.
📧 Just email us ASAP at sidrasouq@gmail.com.
💬 Still have questions? Reach out anytime — we’re here for you!
📧 sidrasouq@gmail.com
📍 Serving customers across the UAE & Saudi Arabia