Return & Refund Policy

At Sidra Souq, your satisfaction is our top priority. If you're not completely happy with your purchase, we’ve made our return and refund process straightforward and hassle-free.

✅ Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, in its original packaging, and in the same condition as delivered

  • The return request is made within 7 days of delivery

  • You provide proof of purchase (such as your order number or receipt)

❌ Items Not Eligible for Return

We are unable to accept returns for:

  • Used, damaged, or altered items

  • Requests made after 7 days from delivery

  • Final sale, clearance, or promotional items

  • Gift cards or giveaway items

🔁 How to Request a Return

  1. Email us at 📧 sidrasouq@gmail.com with:

    • Your order number

    • The reason for your return

  2. Our customer service team will review your request and provide you with return instructions.

  3. Ship the item back to the address provided.

    • Return shipping is the customer's responsibility, unless the item was damaged or incorrect.

  4. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

💸 Refund Information

  • Refunds will be issued to your original payment method

  • Your bank or payment provider may take additional time to reflect the refund

  • You’ll receive an email confirmation once the refund has been processed

📦 Damaged or Incorrect Orders

If you received a damaged, defective, or wrong item, please contact us immediately at 📧 sidrasouq@gmail.com with the following:

  • Your order number

  • Clear photos showing the issue

We’ll arrange for a free replacement or issue a full refund, depending on the situation.

🛑 Late or Missing Refunds

If you haven’t received your refund:

  1. First, check with your bank or payment provider

  2. Still no update? Contact us directly and we’ll help resolve the issue

📧 Email: sidrasouq@gmail.com

💬 Need Help?

Our support team is here to assist you every step of the way.

📧 sidrasouq@gmail.com
📍 Serving customers across the United Arab Emirates and Saudi Arabia