Privacy Policy
At Sidra Souq, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with us—whether you're browsing our site, making a purchase, or reaching out for support.
1. Information We Collect
When you use Sidra Souq, we may collect the following types of information:
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Personal Information: Name, email address, phone number, billing and shipping addresses.
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Order Details: Products purchased, payment method (processed securely), and order history.
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Device & Usage Data: IP address, browser type, and cookies—used to enhance your browsing experience.
2. How We Use Your Information
We use your information to:
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Fulfill and deliver your orders
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Provide order confirmations, tracking, and customer support
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Share promotions or updates (only if you’ve opted in)
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Customize and improve your shopping experience
3. Your Privacy Matters
We do not sell your personal information. We only share it:
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With trusted partners (like shipping and logistics providers) to complete your order
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When required by law or government authorities in the UAE or Saudi Arabia
4. Data Security
We take strong measures to protect your data, including:
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SSL encryption for secure browsing
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Encrypted payment processing
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Internal access controls to limit exposure to sensitive data
5. Your Rights (UAE & Saudi Arabia)
You have the right to:
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Request access to the personal data we store about you
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Ask us to correct or delete your information
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Opt out of promotional emails at any time
📧 To exercise your rights, please email us at: sidrasouq@gmail.com
6. Cookies & Tracking
We use cookies to:
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Save your shopping cart and preferences
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Recommend products you may like
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Improve site performance and speed
You can manage cookie settings anytime through your browser.
7. Policy Updates
This Privacy Policy may be updated periodically. The most recent version will always be available on our website.
8. Contact Us
If you have any questions or concerns about your privacy or how we handle your data:
📧 Email: sidrasouq@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia