Shipping policy

At Sidra Souq, we’re dedicated to delivering your orders quickly, safely, and reliably across the Gulf region. Please review our shipping policy below for details on delivery times, shipping rates, and tracking.

πŸ“¦ Where We Ship

We currently ship to the following countries:

  • πŸ‡¦πŸ‡ͺ United Arab Emirates (UAE)

  • πŸ‡ΈπŸ‡¦ Kingdom of Saudi Arabia (KSA)

🚚 Order Processing Time

  • Orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays will be processed on the next business day

πŸ“ Estimated Delivery Times

Location Estimated Delivery Time
πŸ‡¦πŸ‡ͺ UAE 1–3 business days
πŸ‡ΈπŸ‡¦ KSA 3–5 business days

Note: Delivery times may vary slightly based on your city and courier availability.

πŸ’³ Shipping Rates

  • UAE: AED 15
    β†’ Free shipping on orders over AED 150

  • KSA: SAR 20
    β†’ Free shipping on orders over SAR 200

Shipping charges are automatically calculated at checkout based on your delivery address.

🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email containing a tracking number. Use this to follow your order in real time.

πŸ›‘ Shipping Delays & Exceptions

While we strive for timely deliveries, delays may occur due to:

  • Customs clearance

  • Weather disruptions or public holidays

  • Courier service delays

We appreciate your patience in such circumstances.

πŸ“¨ Incorrect Address Policy

Please double-check your shipping address before placing your order.
Sidra Souq is not responsible for delays or lost shipments resulting from incorrect or incomplete address information.

πŸ’¬ Need Help?

Have questions about your order or delivery status? We’re here to assist.

πŸ“§ Email: sidrasouq@gmail.com
πŸ“ Serving customers in the United Arab Emirates and Saudi Arabia